Key #5 Listen Well, Communicate Effectively  

Good listening skills help us avoid miscommunication with co-workers, which reduces stress and improves individual and office productivity. One of the listening issues I’ve found in many practices is that there is not time set aside on a daily basis for the people in the office to communicate face to face. 

We all get busy and think that since there is not a fire to put out at this moment there is not an important issue to discuss.   When time is taken to discuss the issues at hand it keeps an office running smoothly because everyone knows what is important. 

Again, the most important part of effective listening is to summarize.  Be certain that you have clearly understood the message.  Also, when getting a point across to others be aware that the way you speak – your voice tone and facial expressions often have a more lasting impact than the actual words you use.